IT Helpdesk Support

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Founded in 2012, Tech Gurus LLC is a Virginia based Swam Certified Women Owned Small Business. Our dedicated professionals provide outstanding IT Helpdesk support services to our clients. Some of key service offerings of Tech Gurus include:

 

Tech Gurus staff follows ITIL® service management practices and proven process to provide IT Helpdesk lifecycle support. Our support starts at incident reporting to follow through maintaining and updating incident log, tracking user issues, perform initial diagnostics assign priority by issues for all IT Helpdesk tickets and service requests. Our experience work with IT engineers team to provide reliable and uninterrupted IT services. We provide 24/7 IT helpdesk support from our customer site via email, dedicated phone line, and remote access for all personnel. we maintain single point of communication and connect all service requests and technology concerns for issues resolution, permanent resolution of recurring issues, and policy formulation at the enterprise level.