Terms And Conditions

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Disclaimer : TechGurus is an independent software technical support service provider for a large variety of third party products, brands and services. Any use of Trademarks, Brands, Products (ex. HP, Internet Explorer, Dell) and Services is referential and TechGurus has no affiliation with any of these third-party companies unless such relationship is expressly specified. The services we offer may also be available on the brand owners’ website.Author:TechGurus

THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE. PLEASE READ THE AGREEMENT CAREFULLY BEFORE ACCEPTING THE TERMS AND CONDITIONS.

IMPORTANT –TECHGURUS LLC IS AN ONLINE TECHNICAL SUPPORT LIMITED LIABILITY COMPANY (LLC) OPERATED VIA WEBSITE “TECHGURUS247.COM”. THIS AGREEMENT WILL BE BETWEEN TECHGURUS LLC AND YOU THE SUBSCRIBER. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE APPLYING FOR, ACCEPTING, USING, OR SUBSCRIBING TO THE TECHGURUS SERVICES. BY USING, APPLYING FOR, OR PURCHASING THE SERVICES OR BY ACCEPTING THIS AGREEMENT BY CLICKING ON “I ACCEPT” BELOW, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, THAT YOU UNDERSTAND IT, THAT YOU AGREE TO AND ACCEPT THE TERMS AND CONDITIONS OF SERVICES AS PESENTED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT APPLY FOR, ACCEPT, USE, OR PURCHASE THE SERVICES AND CLICK “CANCEL” BELOW. THE SERVICES ARE FOR A LIMITED TIME ONLY. FAILURE TO USE THE SERVICES WITHIN THE SUBSCRIPTION PERIOD SHALL NOT BE GROUNDS FOR A REFUND OF ANY FEES PAID.

The terms and conditions set forth below (the “Agreement”) constitute a binding agreement between you (the “Subscriber” or “you”) and TechGurus LLC (“TechGurus”) with respect to your use or purchase of the Services. To receive the Services, you must agree to these terms and conditions. You also agree that any failure to abide by them shall void any and all obligations of TechGurus LLC hereunder.

1. Definitions

“TechGurus247.com Website” means the services offered by TechGurus LLC via website that is offering the Services to Subscriber. The TechGurus Website will contain the pricing information about the Services being offered. Services may not be available separately and all Services may not be available at all times.

“Malware” means any files or programs identified by TechGurus LLC, in its sole and absolute discretion, as being harmful or dangerous to standard PC or laptop operation.

“Services” means TechGurus LLC Technical Support Services, which are offered via TechGurus247.com website and/or phone based computer optimization and cleaning services as set forth on the TechGurus web site. The Services include virus diagnosis, virus removal, PC tune-up, Internet login protection, email account setup, software installation, printed setup, printer support, and general computer trouble shooting services. The scope of the services is subject to change without notice, and TechGurus technician may discontinue or modify the Services in its sole discretion.

“Software” means any software used by TechGurus technician(s) in connection with the requested Services.

“Subscription Period” means the time period that Subscriber is eligible to receive the Services. The Subscription Period shall commence on that date the Services are subscribed to and shall terminate after one year or the period specified and agreed to between the Subscriber and TechGurus.

2. General

The Services are provided only via phone, Internet chat and desktop sharing. Services are provided upon Subscriber’s contacting TechGurus support personnel as explained on the TechGurusWeb site. Subscriber authorizes TechGurus to configure its computers and delete the files that TechGurus deems unnecessary to a computer’s operation. Subscriber gives TechGurus express permission to alter the registry of any computer receiving the Services as needed to provide the Services. The Services may require additional software. Subscriber gives TechGurus express permission to install, configure, and use such software on Subscriber’s computers.

3. Access

To provide the Services, TechGurus must access a computer receiving the Services over the Internet. Subscriber must assist TechGurus in any manner necessary to diagnose the computer and provide the Services. Failure to fully cooperate with the TechGurus representative shall be considered a breach of this Agreement. All instructions and steps taken in providing the Services shall be left to the TechGurus representative’s sole discretion. Subscriber warrants that use of the Services complies with all applicable computer and network policies. Prior to receiving the Services, Subscriber must have administrator rights to the computer, have a back-up of all data on the computer, and provide TechGurus with correct and accurate information.

4. Limitations

The Services are subject to change without notice. The Services do not cover hardware repair services, lost or expected profits. TechGurus does not guarantee against the loss of any file, information, or data. Subscriber is solely responsible for backing up and safely storing its data, information, and files. TechGurus does not guarantee that it will recover lost or corrupted data, lost or deleted work, or lost or damaged personal files.

5. Services

5.1. General:
The Services are provided only over Internet chat, and access to the Internet is required to receive such Services. A Broadband Internet connection must be in place in order for TechGurus to deliver their services. Subscriber is solely responsible for providing a broadband Internet connection and access to its computers. Any interruption or disconnection to the Internet may limit Subscriber’s ability to receive the Services. TechGurus makes no representations or warranties regarding the availability or quality of the Services or that the Services will be performed in a timely manner. Subscriber authorizes TechGurus to accept, download, install, and use Software and third party software on its behalf.

5.2. Quality of Services:
All Services shall be provided using commercially reasonable efforts. TechGurus makes no representations or warranties that commercially reasonable efforts will restore the computer to a working state, remove any viruses or problems, that all computer operations will be fully functional, or that the Services will increase or modify the speed or efficiency of the computer.

6. Limitations to Services

The scope and extent of the Services shall be limited to the options selected by the Subscriber when registering for the Services. The scope of performance of the Services shall be provided in any manner TechGurus sees fit. TechGurus does not guarantee that any of the Services will be available or offered in all cases. TechGurus makes no representations or warranties regarding the availability or the provisioning of the Services.

7. Special Promotions

TechGurus occasionally offers special promotions for the Services, including a free limited time trial period. If Subscriber registers for a special promotion, TechGurus may still gather payment information from Subscriber. Credit card information is required in order to access the free trial. However, no charges shall be made to the credit card until the agreed trial period has ended. At the end of the trial period, Subscriber will automatically be billed for the Services to which it has subscribed during the free trial sign-up unless TechGurus is notified by email through the email address provided during the registration for the Services of Subscriber’s cancellation of the Services. Annual subscriptions shall expire automatically one-year from the end of the Agreement. TechGurus shall not be obligated to provide further notice to Subscriber of any trial period expiration or before the Subscriber’s credit card is billed for the Services. Subscriber is solely responsible for ensuring that it unsubscribes from any unwanted Services prior the end of the trial period. No refunds shall be given for a failure to cancel the Services. Free trials and other promotional offers are limited to one-Subscriber one-computer. TechGurus reserves the right to deny or revoke a free trial at any time for any reason.

8. Term and Termination

For subscription-based Services, this Agreement shall be effective for one year (on a typical one year plan) from the date Subscriber registers for the Services. Single-use Services shall expire once the session with the TechGurus representative is terminated. In addition, TechGurus may cancel the Services at any time if TechGurus, in its discretion, determines that Subscriber’s use of the Services is excessive, i.e, utilizing plan for more than one PC, and/or inconsistent with the scope of the services, abusive, or inappropriate.

Notice of the natural expiration of this Agreement may not be provided, and TechGurus is not liable for any damages that may result from expiration or termination of the Agreement. Subscriber may purchase additional subscriptions to the Services through the TechGurus website. Any breach of this Agreement shall immediately terminate Subscriber’s subscription to the Services and/or may limit Subscriber’s access to the Services. No refunds shall be provided upon termination of the Agreement.

8.1 Subscriber shall choose to opt out of not signing of the service agreement prior to disconnecting the initial (first) phone call with the TechGurus Representative. All plans, once agreed and/or charged, are subject to a one time minimum cancellation charge of $149.99 plus the services utilized and/or period under coverage. All adjustments are only eligible for refund once calculated and agreed upon in writing by the TechGurus Representative, and are completely discretionary in nature. TechGurus Representative solely reserves the right to accept/offer any such refund request(s) made by the Subscriber. All cancellation requests must be sent to TechGurus via email at support@techgurus247.com.

8.2 TechGurus month-to-month plan is charged at $49.99 (3 Months minimum required at the time of service). Monthly plans after 3 months can be cancelled and/or opt out on a 30-day notice to TechGurus via email at support@techgurus247.com.

9. Payment

9.1 Subscriber shall pay TechGurus the amount set forth on the TechGurus web site or agreed and consented between the Subscriber and the TechGurus for the Services. The amount must be paid in full to receive the Services.

9.2 By providing confirmation, Subscriber authorizes and agrees to pay TechGurus, a diagnostics fee in the amount of $149.99 which is fully adjusted upon buying the service Contract by the subscriber.

9.3 All refunds are subject to a minimum charge of $149.99 when processed by TechGurus LLC

9.4 All refunds and prorated returns are calculated keeping in mind the resolution provided by TechGurus technicians via toll free phone support, professional advice, coverage period usage, time spent by TechGurus technicians for initial consultation, installation of any software applications, diagnostics, and any follow up communication with the customer.

10. Privacy

Information collected and used by TechGurus is governed by the TechGurus privacy policy, which is available atPrivacy Policy. This Agreement incorporates the TechGurus privacy policy. By accepting this Agreement, Subscriber is also acknowledging that it has read, understands and agrees to the privacy policy.

TechGurus representative may need to download, run, or use software on the Subscriber’s computer to assist in diagnosing and resolving computer problems. Such software may include toolbars, utilities, and other tools that allow TechGurus to improve computer performance and solve technical problems (collectively, the Diagnostic Software”). The use of all Diagnostic Software is subject to the license agreements and terms and conditions associated with the Diagnostic Software. Subscriber shall be bound by all such license agreements.

TechGurus may monitor and record the Services, including any online sessions. These recordings are primarily for improving customer service, internal training, and internal market research. TechGurus may disclose these recordings and any other information to satisfy any law, regulation or other governmental request, to operate the Services properly, or to protect ourselves and/or TechGurus’ customers.

11. Disclaimer

ANY SOFTWARE IS PROVIDED TO SUBSCRIBER “AS IS” BY TECHGURUS, AND ANY USE OF PROVIDED SOFTWARE IS AT SUBSCRBER’S OWN RISK. THE SOFTWARE MAY CONTAIN BUGS, ERRORS, AND OTHER PROBLEMS THAT COULD CAUSE SYSTEM OR OTHER FAILURES AND DATA LOSS. TechGurus DOES NOT WARRANT THE PERFORMANCE OF ANY SOFTWARE AND DOES NOT WARRANT THAT ANY SOFTWARE WILL OPERATE SUBSTANTIALLY IN ACCORDANCE WITH THE DOCUMENTATION ACCOMPANYING THE SOFTWARE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TECHGURUS DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, IN EQUITY OR AT LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, AND NON-INFRINGEMENT. TECHGURUSDOES NOT WARRANT THAT THE SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS SUBSCRIBER MAY HAVE OR THAT THE SERVICE WILL BE PROVIDED IN AN UNINTERRUPTED FASHION. SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OR EXCLUSION OF IMPLIED WARRANTIES SO THEY MAY NOT APPLY.

12. Limitation of Liability

EXCEPT AS EXPRESSLY PROVIDED HEREIN, TECHGURUS AND ITS AFFILIATES, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR (I) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNATIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM (A) THE USE OF THE SERVICES, (B) ANY MALWARE PRESENT ON A COMPUTER, (C) ANY DELAY OR INABILITY TO USE OR CLAIM THE SERVICES, (D) ANY INFORMATION, PRODUCTS OR SERVICES OBTAINED IN CONNECTION WITH THE SERVICES, OR (E) UNAUTHORIZED THIRD PARTY ACCESS TO A COMPUTER. TECHGURUSIS NOT LIABLE FOR ANY COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. THESE LIMITATIONS APPLY WHETHER SUCH CLAIM IS BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE AND APPLY EVEN IF TECHGURUS, ITS AFFILIATES, OR THEIR EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL TECHGURUS’ ACCEPT TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES EXCEED THE FEES PAID BY SUBSCRIBER TO TECHGURUS FOR THE SERVICES.

13. Fair Usage Policy

Subscribers are entitled for unlimited number of telephone and online “technical” support requests during the subscription period. Support sessions are limited to technical support queries only. However,TechGurus support agents may at their sole discretion decide to offer technical assistance relating to only the “requested and agreed service” by the subscriber.

All Subscribers’ use of the support services are subject to TechGurus “fair use” policy. Under this policy, if at any time, in TechGurus sole discretion, a subscriber if found to be abusing the service by exceeding the level of use reasonably expected from a Subscription based Plan, then TechGurus reserves the right to suspend or terminate Subscriber’s Subscription Services. In addition, TechGurus reserves the right to suspend or terminate any Subscriber that TechGurus, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any single computer system or agreed multiple systems other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to TechGurus; however, that User will not be entitled to a refund of any fees prepaid for the Service.

14. Force Majeure

TechGurus is not responsible for any cessation, interruption or delay in the operation of the Services or the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God or the public enemy, war, armed conflict, terrorist action, strike, lockout, boycott, riot, release of hazardous or toxic substances, explosion, accident, or any other causes whether or not of the same class or kind as those specifically above named, which are not within the reasonable control of a party. TechGurus is not liable for any failure or delay caused by problems with Internet connections.

15.Governing Law

Subscriber and TechGurus agree that any disputes related to this Agreement shall be governed in all respects by and construed in accordance with the then current laws. Any actions arising out of or based, in whole or in part, on this Agreement shall be brought in the courts designated at the time of the dispute.

16. Entire Agreement

This Agreement shall constitute the entire Agreement between the parties. Any waiver of this Agreement shall only be effective if it is in writing and signed by both parties. TechGurus may change, modify, amend, suspend or discontinue any aspect of the Services in its sole discretion, including pricing, scope of the Services, its website, and the Services available in any subscription plan. Such changes will be made without notice or liability to Subscriber or to any third party. TechGurus may impose limits on certain features of the Services at any time. TechGurus may amend this Agreement at any time by posting a copy of the amended Agreement on the TechGurus website. Such amendments are made atTechGurus’s sole discretion and are binding when posted. Subscriber must review the Agreement periodically to obtain notice of any changes. Continued use of the Services constitutes acceptance of any changes. Section headings are for convenience only and shall not be considered in the interpretation of this Agreement.
TechGurus is not bound by any representation of (i) any agent, representative or employee of any third party; or in (ii) information posted on the TechGurus website of a general informational nature.

17. Notices

Subscriber will make all notices, demands or requests with respect to this Agreement in writing to TechGurus, via email at support@techgurus247.com. Notices to Subscribers shall be made by posting such notice on the TechGurus website. Subscriber agrees to regularly check the TechGurus website to be aware of all such notices.

18. Survival

Provisions regarding proprietary rights, indemnity, warranty disclaimers, and limitation on actions shall survive this Agreement.

19. Limitation on Actions

Neither party may bring any action, regardless of form, arising out of nor relating to this Agreement more than three (3) months after the cause of action has accrued.

20. Assignment

Subscriber may not assign or transfer the rights or obligations under this Agreement without first obtaining TechGurus’s written consent. Any attempt to assign or transfer the rights and interests granted herein shall render the Agreement voidable in TechGurus’s discretion. TechGurus may assign and transfer its obligations under this Agreement as it sees fit.

21. Acceptance

BY CHECKING/CLICKING “I ACCEPT” ABOVE, YOU AGREE THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS AND PRIVACY POLICY ASSOCIATED WITH THE SERVICES. DO NOT CHECK/CLICK “I ACCEPT” IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS AND PRIVACY POLICY.
SCHEDULE A
Description of services and applications supported
24*7 Support TechGurus online 24/7 Tech Support by competent and communicative English speaking experts for your home or business computer issues and problems. Our experts use the most prevalent current tools and industry recommended best practices. We can be reached by via our website chat program or at 1-877-491-5250for immediate technical help.
Services TechGurus services are provided for one computer and its related peripherals such as, printers and scanners, per each agreement.
Computer & Tech Support TechGurus provides quality tech support anytime, anywhere using the Internet. Our support levels adhere to most stringent standards with the objective of extreme customer satisfaction.
Connect Peripherals Connect assorted peripherals including printers, scanners, phones and cameras to computer.
Upgrade existing computer Upgrade an existing computer and all essential components are up to date with the latest updates.
Home Wireless Network Set up, Configure and Troubleshoot a home or business wireless network configuring routers and testing of peripherals that are part of the network.
Computer & Internet Security
TechGurus will help you secure your home and office computers and network against the external threats. We will help you set up a security firewall and tweak your browser and email software to improve security.
Virus & Spyware Removal Identify and Remove Virus and Spyware by Security Experts. Providing full scans, recommending safety measures during on line use, recommending and installing appropriate antivirus and spyware tools. User must have a licensed and valid virus guard installed.
Hard Drive Backup & Recovery Provide Hard drive Backup and Recovery Procedures in event of crashes, accidental deletions through an external device or online service. TechGurus has a proven record of data recovery services but cannot guarantee that any or all data will be recovered. An estimation of data recovery will be provided by our seasoned experts.
Browser & E-mail Support Browser and Email Expertise and Support for all leading browsers and email tools, such as Explorer, Firefox, Chrome, Outlook, Gmail, and Yahoo.
Computer Performance &Optimization Computer Performance and Optimization ensuring that your computer performs up to its full capability including disk and system cleanup with regular maintenance.
Microsoft Products Support Help Install, upgrade, and troubleshoot Microsoft applications such as Windows XP, Vista, Windows 7, Microsoft Office, etc.;
HP Support Troubleshoot HP computers, printers, and scanners. Configure and personalize settings of your HP Computer, printer, and scanner, configuring, enabling and setting up wifi capabilities for printers and scanners with wifi features.
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